The internet is a great place for freedom of speech, which means that people are going to be saying good and bad stuff about your company online.  Zach a project manager at Hit Web Design gives you some great advice on how you should properly engage with positive and negative comments. Negative Comments - Don’t comment directly online. If you get into an online fight you loose no matter what. Reach out to the customer privately address the concern, and turn the situation around. Once you have done that invite the customer to post an update about how you satisfied their concern. Positive Comments - Let your thrilled customer do the hard selling. Be supportive, informative and sincere! For more information on Hit Web Design or on how to improve your website please visit