Wayne Eckerson wears many hats - besides being the Director of Research and Services for The Data Warehousing Institute (TDWI) he is the author of many in-depth reports, a columnist for several business and technology magazines, and a noted speaker, blogger, and the author of the best-selling book Performance Dashboards: Measuring, Monitoring, and Managing Your Business (John Wiley & Sons, 2005) and TDWI’s BI Maturity Model. He recently took some time from his busy schedule to chat with us ...