Zappos CEO Tony Hsieh’s standing-ovation presentation at Vator Splash, Part II This is the second part of Zappos CEO Tony Hsieh's hour-long presentation at the Vator Splash conference in San Francisco last week. After the presentation, the response was no less than a standing ovation. While that may sound very atypical for a technology/entrepreneur conference, it's not surprising given that the presentation was about how to be a better entrepreneur and, essentially - how to deliver happiness to your customer and ultimately yourself and your team.Here's the first part of Tony's speech: Tony Hsieh's standing-ovation speechYou should watch this second half, but here are some quick takeaways:1) Commit to transparency. The benefits far outweigh the risks 2) It doesn't matter what your core values are. What matters is that you have ...   [ Read more ]