November 9 saw the inaugural Holiday Extras Customers' Awards 2009 take place at a stylish ceremony at The Hempel Hotel in London. Nearly 18,000 votes were cast in categories including best airline, best airport and best airport lounge.In inviting its customers to offer their candid opinion, the Customers' Awards provided a platform for the travelling public to be heard and the service provided by the travel industry recognised by those that matter most.