butyoureagirl.com After being both a Mozy Home and MozyPro customer since 2007, I’m sorry to say that Mozy has gone down the slippery slope of low quality support and outsourcing, the same as Dell did a few years back. If you remember the Dell Hell post Jeff Jarvis did a few years back, it was about his horrible experience of Dell passing the buck. Well, welcome to the club Mozy. #fail Introducing My Client To The Cloud A few months ago I setup a new client on Mozy for their online backup solution. Since I was moving the business email, calendar and contacts to the cloud on Google Apps, why not take this opportunity and do backups as well? Backing up your data can be a hassle. If you're still backing up to an external hard drive, you have to stop what you're doing and run the back up. You also need to make sure the drive is attached and you could be missing important files created after you configured the backup. There's also the risk of theft, fire and flood destroying your precious files and yes, I had clients experience all three (well, not the same client but three different ones!). Even if you backup religiously, your hardware could fail when you're doing that restore with the infamous "Click of Death". As you can see, backing up is a pretty risky thing! That's why Mozy was a breath of fresh air when I started using it and setting it up for my clients in 2007. They no longer had to worry about tapes, long restore times or natural disasters. The backups were automated ...