Windows Vista contains a much improved telemetry system that collects fault data and sends detailed reports to Microsoft that are used in fixing problems that cause apps to hang/crash (of course, this data only reaches us if you choose to send it...). What have we learned so far? What does Microsoft actually do with crash data? How do crash reports turn into bug fixes that make their way up to Windows Update or, more commonly, into third party application updates? Meet Vince Orgovan. Vince leads the Windows reliability and analysis team who are tasked with analyzing crash data and isolating problems that cause applications to fault on Windows. Vince is very passionate about quality and his team works tirelessly to isolate problems that lead to crashes. Here, we learn about what we've learned from all the telemetry data we've gathered from Vista and Vince provides insights into the state of health of Vista in the wild. This is a great conversation. Enjoy!